Going elsewhere for hand therapy. From my arrival, faced blatant unprofessionalism from staff. It's a bizarre contrast, the new, spacious offices and the junior high behavior. I used the ladies' room. A woman reached right in front of me at the sink for a paper towel with attitude and no, "Excuse me." Once seated, I realized she was one of the receptionists. She got busy talking loudly with a coworker about how glad they were the work day was coming to an end, too bad they have to work, and so on.Then, receptionist #3 (there were 4) spoke to a client on the phone. After hanging up, she made fun of the client to recep #4.Things didn't improve. I'd been told to arrive 15 mins. early to fill out paperwork. It wasn't complicated and only took 5 minutes. Then the recep said, "You could have filled this out online." Gee, thanks.So, I sat there listening to their childish conversations for nearly another 25 minutes, because the therapist was late. My hand therapist seemed to know her work, but when she went to another patient for 20 minutes while my hand was on a hot pack, she left the door wide open. In front of the door, she had a very intimate conversation with that patient. I listened to the details of him smashing his hand at work, the resultant infection, oozing pus, etc. Just awful, for both patients. No privacy, no respect.The therapist was kind of a sour, humorless and impatient person. When I asked how to deal with not using the injured hand for certain things, she suggested things that clearly would hurt my other injuries. I realized she hadn't read the medical form I'd arrived early to fill out. She tried to fit a splint for me, but didn't have my size. And it would take weeks to order it. So I ordered the splint from a US company, and drove to a Sumas shipping depot for it. Big hassle. It turned out that I needed a half size, when this splint is only manufactured in full sizes. The therapist could have just sized one she had in stock with Coflex/Vetrap or some other tape, as I had to do with the one I ordered. I paid $85 for this lovely experience at CBI. To add to the frustration, hand therapy is classified differently than physiotherapy, and medical plans don't pay any part of it!It's worth the trip to Vancouver, where you can find professionalism. I don't know if it's the CBI takeover of so many clinics, or if this is just how it's done in the area.
CBI Health Centre - Abbotsford Hand Therapy is a Canadian Physiotherapist based in Abbotsford, British Columbia. CBI Health Centre - Abbotsford Hand Therapy is located at 34194 Marshall Rd #100, Abbotsford, BC V2S 5E4, Canada.
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